Signature Design by Ashley The Man-Den Leather Power Reclining Loveseat with Center Console, Adjustable Headrest & Wireless Charging, Gray

the delivery was very good. Hurricane Beryl delayed it by one day, but I was not disappointed in that it did not have to be unloaded during a monsoon. Perfectly matches the couch I bought about a year ago. Slight damage to the back of the couch but the manufacturer gave me a discount to offset this. All in all a great choice. I love the color, the function, how it fits in my living room, how well made it is, how easy to put together and the comfort of the seating. I like the flippable drink cups, the usb port and the couches function.

The media could not be loaded. The couch itself is wonderful! It’s extremely comfortable, and has all the bells and whistles we wanted. My husband especially loves it because he (as a 6’2, built like a truck man) is able to adjust the height of the headrest to fit his size, and adjust the lumber support after a long days work, which is nice on his back. And it has the wireless phone charger, which is great! It’s a slow charge, but a charge nonetheless. The only minor irritant of the couch is the buttons to turn on the overhead lights in the center. They are very sensitive (our cat has turned them on just by brushing his tail over them), so we have to be carful not to bump them if we have the center down.Because this review is about the product, I gave it 5 stars because I don’t have any issues with the couch. HOWEVER, the delivery company was AWFUL! I ordered the couch on August 1st, and set the delivery date as August 15th (the earliest I could have it delivered was August 10th, but I went further out to allow extra time in case of shipping delays). So the company had 2 weeks to contact me in case something needed to change. On August 11th, I went on Amazon to check the status of another package I had coming and I noticed that my delivery date got changed to August 14th (1 day earlier than I scheduled it for). It wasn’t a big deal because I was available to be home that day, but it was slightly irritating that the company didn’t call me to change it or even send me an email. They just arbitrarily changed a scheduled delivery and if I didn’t open Amazon, I wouldn’t have known. On August 13th (day before delivery) I get a call from the company confirming delivery and the window of time I chose. Day of delivery comes, no couch. I called 1 hour after my delivery window to check if they were still coming and they proceeded to inform me that they don’t come to my zip code on the day I chose. I asked why they didn’t contact me in the 2 weeks leading up to the delivery and why they called to confirm my delivery the day before if they weren’t actually going to bring it to me, and they just said “I don’t know.” Ok fine, nothing I can do about it now, so I reschedule for delivery on August 16th (a day they said they come to my zip code) and they assure me I will get it. My husband had to take time off work to sit at home waiting for the couch, and guess what? It wasn’t delivered. So I called the company again and was told “Oh sorry, we don’t delivery to your zip code today.” I was very upset at this point and asked why THEIR customer service would have scheduled my delivery for that day if they don’t come out here on those days. Mind you, we don’t live out in the middle of nowhere. I live 15 minutes outside of a large city in a town that is growing rapidly. The answer I got was the customer service reps aren’t privy to the routes of the warehouse workers, so they wouldn’t have known not to schedule for that day. I rescheduled for delivery the next day and was told someone from the warehouse would contact me to confirm if they would bring it out. They did and the couch was delivered on August 17th. When the delivery workers got there, they told me I had “basic delivery” which is where they bring in the box, set it down and leave. But if I wanted to give them $100, they would set it up for me and haul away the garbage from the box and plastic. I was over the whole situation and just wanted my couch set up, so I gave them $100 cash and they were in and out very quickly. At no point was there an option to have a different “type” of delivery, so I’m fairly certain the delivery workers are just coning people out of extra money, but at that point I didn’t care.Sorry for the long review, but if I had to do it all over again, I would have spent the extra money and just bought the couch directly from Ashley Furniture.

UPDATED REVIEW: I'm sorry to write this review. It only gets worse. If you read below you saw that our sofa initially had problems opening/closing but it corrected. Well, we weren't so lucky. The sofa died fully extended on one side so I tried to make a warranty claim through Amazon. They connected me with an Ashley parts rep (very nice lady by the way) who told me that there was no service warranty since we bought it from the Amazon Ashley Store and not a local store. (This took over 2 hours BTW) Ashley will send parts for one year but the parts we need to repair it are not available for 4-6 weeks - best guess. Oh ... and I have to do the repairs myself or pay someone to do it. Buyer definitely beware!INITIAL POSTWe tested this at a local Ashley Store and liked it a lot. We found we could get it from the Amazon Ashley store for around $500 less and with faster delivery. The store could not match the Amazon price? Go figure? At any rate, it was delivered in about 6 weeks on the day and time specified but the drivers implied that they would not carry it into the house. Only drop it on the driveway. This thing is HEAVY so no way we were going to get it into the house on our own. If they did not carry it into the house we would have been screwed. And it was a snowy, cold winter day so who knows what would have happened to the sofa sitting on the driveway. After a little "convincing" they eventually carried it into the house but we are in a ranch so it was pretty simple carry for them. After inside we cut off the cardboard to ensure nothing was wrong cosmetically and the driver briefly showed us how it went together and took off. We completed the assembly ourselves. It took me over 30 minutes to just break down the packing materials for recycling.So ... here we are with the sofa in the living room on top of the cardboard base with packing materials everywhere. It really is a mess. Luckily, we have these moving sliders and a lever for lifting furniture so we could get it off the cardboard and into the right place. Like I said, this thing is heavy and if we had not had this moving stuff we would have been in trouble. Wait ... there is more ... We plugged it in and the sofa recliners did not work on one side. Everything was plugged in. So ... we called the Ashely Support number on the card to be told that they would not support anything from the Amazon Ashley Store. They told me to call Amazon?!!! What?!!! At least she didn't hang up.After pleading with her for about 15 minutes, she told me to wait 30 minutes and then try again. I guess the circuitry needs to settle down? It worked. Too bad she was so difficult getting to that point.So, short version ... we got a good price on the sofa from Amazon, like it now very much and it is comfortable. But I have no idea how we would have gotten it into the house if the drivers had walked away, and the really poor customer service and documentation on the unit almost made this a return. No idea how that would have worked out ... not carrying it into Kohl's! I guess you need to decide if the dice roll is worth the savings. Good luck ...