Vivint Doorbell Camera

It works perfectly.

It was broken and missing peaces!I had to trow it away.

The QR code on the box didn't work?!

My landlord has this system installed. The good news? Vivint's support people are really friendly and responsive! The bad news? You'll be getting many opportunities to speak with them.This camera is utterly unreliable. Every couple of weeks, it just disconnects, and it won't reconnect without calling Vivint. And because it's hard wired, and the soft reboot doesn't work, that means having to go flip the breaker. And every step takes agonizingly long. Why does this camera take minutes on end to boot up?When it is working, it frequently doesn't record on person detection. On a regular day, it might catch me leaving or arriving at my house, but rarely both. And when it does work, the video quality and frame rate look like something from a cheap, 15-year-old webcam. Compression artifacts galore; blurry and grainy at the same time. And this is *after* half a dozen trouble shooting calls with Vivint that last at least an hour a piece, moving around the WiFi repeater, then them sending a Z-wave repeater which changed nothing.Avoid this. You couldn't possibly do worse.

Vivint has made large jumps in the product development sense the release of the first DBC units,”Doorbell Camera”There is the: DBC1, DBC2, DBC250, DBC300 Pro, and newly released DBC350 Pro.If you are wanting to purchase a Vivint alarm with cameras and home automation, you can reach out to me via email.jacob.moore@vivint.com.All question can and will be answered.

This product has built in z-wave technology, the range of z-wave has a endless possibility due to the fact that every z-wave device you install repeats the signal. I installed this doorbell and had no issues getting signal about 40ft to my panel with crystal clear video. This doorbell is awesome I can see who is at my door from anywhere in the world. I also have a Z-wave deadbolt look that i can unlock the front door for people without being home... VIVINT IS AWESOME!!!!

The doorbell cam, like my other cams, would go offline fairly regularly too many times over a year. Sometimes it would come back on its own sometimes i had to reboot the cam or control panel or the server and on 2 occasions had to reset the doorbell which requires opening it up with a torx tool, which i happen to have, and they do not provide. I'm sure if you don't have the tool (and customer service didn't name I had to figure it out) you'll be paying for them to send the tool or a tech. that is how they roll. everything costs.

Run don't walk. You'll spend hours on the phone trouble shooting and getting transfered. Your dissatisfaction will not be enough to get out of the contract you'll have to pay. Picture quality is aweful, grainy, images running behind your live video. They will not compensate you just have you working for free helping them troubleshoot something that they know will not work. Literally on hold for hours & hours then sometimes getting disconnected only to start all over again.