SwitchBotS10 Robot Vacuum and Mop with Dual Stations, Self Draining and Refilling, Auto Washing and Drying, Liftable Mop, 6500Pa Suction, Self Emptying for 90 Days Hands-Free Cleaning

Excellent robot vacuum. My third (and best) robot vacuum in 10 years. My 1400 ft2 house has all tile floors with a few rugs and mats and is home to two adults and two 35# dogs that do shed. I've been using it for 3 weeks and my only complaint is that it is very heavy so it will push around lightweight rugs and mats that other (non-mopping) robots would be able to climb onto and clean. I don't think there's any way around that for now without taping the rugs to the tile floor so I created exclusion zones on the problem areas in the SwitchBot app. The vacuum bag isn't even half full after 3 weeks so it looks like I'll get 2 or more months out of it. I just wish the dust bag wasn't disposable and there was a reusable dust bin option. The separate water filling and flushing station is great. There's lots of plumbing fittings so you should be able to have the parts you need to hook it up (they provided what I needed). The plumbing lines were standard 1/4" tubing which easily connected to my reverse osmosis water system. The app is very good with lots of options. I easily connected the SB hub to my SmartThings hub so my ST and SharpTools automations can control basic start/stop functions. I did find there were more controls (such as return to the base) available in ST when I connected it as a matter device. I'm hoping more controls will be made available in ST with future software updates, but it currently meets my minimum needs as-is. Before I connected it to my ST hub, I was able to program it in the SB app to only clean when we both leave the house and stop when someone comes home, so the native automation capabilities in the SB app are quite good. The mop drying cycle takes a while to complete and makes some noise so I'm considering relocating the base station away from the TV in the family room. The mapping cycle detected loose electrical cords and all obstacles to avoid but I'm not sure if I need to remap anytime I use a new extension cord (probably). It has yet to get tangled in any cords or cables. The mopping feature may not be the best out there, but it is good and meets my needs (I do notice an improvement over my last non-mopping vacuum). It really is as much hands-off as you can get right now and I'd buy it again in a heartbeat.

Review:I purchased the SwitchBot S10 Vacuum and Mop on May 25, 2024, through Amazon, expecting a cutting-edge smart home device. Unfortunately, this has turned out to be one of the worst experiences I’ve had with any product.Initially, the S10 functioned as expected, but over time, its performance degraded rapidly. Major issues included:- Degraded object detection, causing collisions and even toppling furniture.- Persistent errors and random stoppages, making the device unreliable.- Frequent failures in refilling from the water station.- Inability to refill the SwitchBot humidifier consistently.- Daily new malfunctions that rendered the product completely unusable.I initiated my first warranty claim in September 2024. Since then, I’ve encountered repeated delays, unprofessional communication, and what can only be described as negligence from SwitchBot’s customer service team.Customer Service Issues:The representative assigned to my case, Carmen, has been particularly unhelpful. After an initial period of engagement, Carmen went silent for two weeks and later responded on Christmas Day with an unacceptable proposal to return the defective unit for repairs. Despite my patience and willingness to cooperate earlier, the prolonged delays and poor handling have made it clear that this process is unacceptable.I escalated the matter to Carmen’s supervisor, Betty, who acknowledged the mishandling but failed to resolve the issue satisfactorily. Instead of taking meaningful action, I was met with more obstacles and conditions for a replacement, despite the device being under warranty.Legal and Escalation Efforts:Due to the continued delays and failure to honor the warranty, I have taken the following actions:- Filed a formal complaint with the Better Business Bureau (BBB) regarding the mishandling of my case.- Filed a complaint with the Federal Trade Commission (FTC) under the Magnuson-Moss Warranty Act (Report Number: 181758173).- Begun preparations to escalate the matter to the New Jersey Division of Consumer Affairs under the New Jersey Consumer Fraud Act.If SwitchBot and its representatives continue to delay, I intend to pursue a case in small claims court to ensure accountability for their actions.Final Thoughts:The product itself is riddled with defects, and the customer service is abysmal. Representatives like Carmen and supervisors like Betty have failed to uphold the basic principles of customer service and warranty obligations. SwitchBot’s behavior is not only unprofessional but also indicative of deeper systemic issues.I cannot recommend this product or company to anyone. Save yourself the frustration and invest in a reliable brand that values its customers and stands behind its products.