My MacBook only outputs mirrored dual screens but can't output extended dual screens. Why is that?

MacBook's USB-C port itself only supports single stream transport (SST), not multi stream transport (MST). Thus, the dual screens can only display in mirror copy mode. If you need extended dual screen output with your MacBook, please let us know.

My desktop source can only display on one monitor, but my laptop can display on both monitors. What should I do?

If you have used HDMI to DP conversion cable to connect DP IN of the device, please note this kind of cable is always unidirectional, so make sure to use HDMI to DP cable, rather than a DP to HDMI one.

Can the device work with single monitor?

Yes, the “DP IN” port of the KVM switch only corresponds to HDMI Output 1 while the “HDMI IN” port corresponds to HDMI Output 2, so correct input port needs to be connected accordingly for single-monitor display.

My USB device doesn’t work when switching to desktop input, but it works fine with the laptop. What should I do?

Ensure that the included USB-A to USB-B cable is securely connected to both your desktop and the device. For stable transmission, we recommend using the USB ports on the back of your computer.

Sometimes no video output or no USB signal after I switch to another pc. What should I do?

This situation doesn’t happen very often, but if you are having this problem, try disconnecting and reconnecting the cables or restarting the dock.

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🚀 Elevate your workspace: Dual 4K power meets lightning-fast switching!

BUILT TO IMPRESS LAST - Sleek aluminum design, lightweight build, and backed by a 1-year warranty with lifetime support—future-proof your desk setup.
ULTIMATE PERIPHERAL HUB - Connect up to 12 devices including USB 3.0, SD card, LAN, and Toslink for a clutter-free, powerhouse workstation.
SEAMLESS DUAL MONITOR MASTERY - Switch effortlessly between two laptops or a desktop with blazing 2-3 second KVM switching—work and play without missing a beat.
POWER SPEED IN ONE USB C PORT - Charge your laptop with 60W power while transferring data at lightning-fast 20Gbps—no compromises on performance.
STUNNING 4 K VISUALS ULTRA HIGH REFRESH - Experience crystal-clear 4K@60Hz with HDMI 2.0 and DisplayPort 1.4a support, plus ultra-smooth gaming at up to 240Hz.

The AV Access iDock-C10 is a premium 12-in-1 USB-C KVM docking station designed for professionals who demand seamless multitasking. It supports dual 4K60Hz monitors, ultra-fast data transfer at 20Gbps, and 60W laptop charging. With versatile connectivity options and rapid device switching in just seconds, it transforms any workspace into a high-efficiency command center.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

Pooja R.

The customer service exceeded my expectations. Perfect for buying products you can't find elsewhere.

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Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

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Total Usb Ports	5
Compatible Devices	Dell Latitude 7370
Color Name	Black
International Protection Rating	IP00
Batteries Included	No
Batteries Required	No
Brand	v AV Access
Manufacturer	AV ACCESS
Item Model Number	iDock-C10-US
Included Components	USB-C to USB-C cable (USB 3.2 Gen 2, 1m) 3. USB to A USB B cable (USB 3.0, 1.5m) 4. HDMI 2.0 cable (1.5m) 5. DisplayPort 1.2a cable (1.5m) 6. Power adapter (20V/6A) 7. User Manual
Special Features	Lightweight
Size	iDock C10 ノートパソコン 1 台 + デスクトップ 1 台
Material	Aluminum
Mounting Type	Surface Mount
Product Dimensions	14 x 9.5 x 5 cm; 1.74 kg

AV Access iDock-C10 USB-C KVM Docking Station - High Resolution 4K60Hz Dual Monitor Controls Two Laptops and Desktop Computers with a Single Keyboard, Mouse and Monitor for Efficient Work Environment

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