HFS(R) 17" Blade A3 Heavy Duty Guillotine Paper Cutter (A3-17'' Paper Cutter)

I bought this to replace the second hand one I got on FB. I love it because it was easy to cut when it worked. I decided it was time to get a NEW one. (my review of how the old one is, is below)My thoughts on my brand new one is that its so amazing out of the box. I LOVE IT! I make a lot of notepads and stationery items and from 1 pages to 300 pages it cuts great! Never had any issues with my new one so far... Other than MY mistake was trying to clean the blade BARE handed with a paper towel... I sliced my finger... BUT THIS WAS USER ERROR. I wasn't thinking.The second-hand one I bought online was great! I bought it because I saw that the parts are VERY EASILY available!I LOVED it, BUT it looked like she dropped it... It was also old, so I bought a replacement blade. It wouldn't hold onto my adjustments, so it wasn't cutting SQUARE anymore. I had to adjust it CONSISTENTLY, and I couldn't find any information on how to fix the fact that it wasn't cutting square. I finally got frustrated with the amount of mistakes I was making, put it away, and bought a new one.I still have it somewhere for the day I have the time to restore it or just for parts for the new one but if someone has suggestions on fixing this SQUARE cutting issue then please let me know!

This thing is a game changer! I make notebooks and was using a basic paper cutter before and had to do small amounts of paper at a time. Once I got this, it changed. I took half a ream of printer paper and it chopped through like it was butter. GAME CHANGER!!! I love this cutter.

Pretty decent stack cutter. Good for the money. Insanely sharp when new and worked well over the span of a few years now. Sadly it is not super accurate or the one I got anyways. The entire thing is on a very slight slant. Easy enough to adjust for if you’re being careful and if you’re printing with cut marks. It has cut through the entire stack (about 1.5 inches thick?) paper or cardstock with no issue. Very happy with this and would highly recommend for anyone on a budget for a stack cutter.

The media could not be loaded. I called hardware factory supply in California on August 15th to ask about getting their 17 inch guietine cutter warrantied. The platen or the piece that you crank down to hold the paper tight has bent as it will not hold paper tight or flat. This is a solid piece of metal bolted together it should not warp or bend, but it has done both and in doing so stripped the bolts from being able to hold securely. Upon calling multiple different extensions as no one would answer, I was finally greeted by a women named Vicky who once I explained my issue to she asked me if she could have a different sales person call me back. Strange, possibly deflection but I agreed as possibly she may not have known the answer. So I called back to a different extension and she (Vicky) answered again. I asked ok so who could I speak with then. She exclaimed “geez you didn’t even give me a minute,” and put me on hold. Horrible customer service example one. She came back on and gave me an email to a women named Shirley and asked me to send her my order number, date purchased, and the item number. I went a few steps above and provided a picture of the issue as well as my invoice. No response from this Shirley person instead someone named Zora Hong from China intercepted the email and began the whole thing all over. First asking for everything I already provided. In my first email I explained that I had already tried trouble shooting to see if it was something to be fixed. The next email from Zora 24 hours later was asking me to try trouble shooting from the guides provided online. I already had and had just told them this. The next email which was the next day 24 hours later asked if I really needed to be using it where it was loose and if I could cut further down. What?? No I want to use the product how it was intended. Now after pictures and asking if they will uphold their warranty a full 24 hours later they are wanting a video to send to their factory to confirm. This is the video I provided in this review. The reason this is going on like this is because they have a 1 year warranty which I purchased the cutter on September 7th, 2023 it is August 19th 2024, so as you can see they are purposely dragging this on by responding to one email every 24 hours to try and go past the warranty date. My advice do not buy anything from this company as they are a complete joke and the products they sell match the customer service I am receiving. I Have had to buy 4 of these in the last 5 years, this year I noticed they had the warranty and wanted to use it since the problem occurred within the warranty time frame. the unfortunate part is of all the cutters available on amazon they are all the same, just with different company logos. I went with HFS because I assumed them having a US presence and being in many other sectors it would be a better customer experience. Boy was I wrong, learn from my mistake and do not buy anything from HFS. Horrible value horrible customer service and absolutely zero accountability for their customers who keep them in business.

Bought this for work because I have many in-house things to print like invitations and programs that I want to bleed my design off the edges. This is a great cutter. Leaves smooth, sharp, crisp edges and cuts a chunk of paper at the same time. It clamps the pile of papers so they don't shift when the blade is going through. The only thing I haven't quite learned yet is how the ruler works with the blade because I align it where I want but it hasn't quite matched with where I wanted it. I will figure it out though.